Refund Policy

Purpose

This policy explains the refund conditions applicable to the paid plans offered on educ-camp.com.

It applies to the following three plans:

• Beginner Plan — Track 1
• Intermediate Plan — Tracks 1 and 2
• Professional Plan — Tracks 1, 2, and 3

Nature of the content sold

The plans grant access to digital content (lessons, checklists, assessments) delivered immediately after payment is confirmed.

By purchasing a plan, the user acknowledges that access to the content is provided without delay and, where applicable regulations require it, consents to performance beginning immediately.

Refund request deadline

A refund request can be submitted within 14 days of the purchase date.

After this period, no request will be processed, unless a legal provision applicable in the user's jurisdiction states otherwise.

Eligibility conditions

To be valid, the request must meet the following conditions:

• Be submitted within the deadline indicated above
• Come from the email address associated with the account used for the purchase
• Concern a plan where progress remains limited
• Not concern an account suspended for violating the Terms of Use

educ-camp.com may verify the user's actual progress (lessons viewed, assessments completed) before processing the request.

Cases where a refund will not be granted

A refund may be denied in the following situations:

• The request is submitted after the indicated deadline
• Nearly all of the plan's content has been viewed
• The end-of-track assessments have already been completed
• The account shows signs of fraudulent or abusive use
• The same plan has already been refunded for the same user

Switching plans

A user wishing to upgrade to a higher plan may, depending on the terms in effect at the time of the request, pay only the difference rather than requesting a full refund.

This option must be requested by email before submitting any refund request.

How to request a refund

To submit a request, write to the address below, including:

• The plan concerned
• The approximate purchase date
• The email address associated with the account
• The reason for the request

Processing time

educ-camp.com aims to process every valid request within 5 to 10 business days.

When a refund is approved, it is issued using the same payment method used for the purchase, unless technically impossible.

Changes to this policy

This policy may be updated to reflect changes to the plans offered or to applicable rules.

Last updated: August 11, 2026

Contact

For any question regarding this refund policy: